Northwest Bamboo Inc. products,
in their original manufactured condition, are warranted to be free from
defects in lamination, assembly, milling and finishing for Ten (10)
years. Northwest Bamboo Inc., further warrants that even when installed
on a radiant heated concrete sub-flooring, will not buckle, cup or warp,
when properly installed and maintained. Industry standards allow a tolerance
in quality variations not to exceed 5% of the total quantity purchased.
Northwest Bamboo Inc. will replace any material in excess of this 5%
tolerance (excluding labor costs and shipping fees). The manufacturer
warrants this bamboo flooring from the date of purchase against defects
under conditions of normal wear to the original residential purchaser
provided all installation guidelines have been followed.
Northwest Bamboo Inc. warrants
to the original purchaser effective from January 2002 that it's surface
wear layer of Aluminum Oxide will not wear through or separate from
the bamboo for Twenty five (25) years from the date of purchase. This
warranty is for normal residential traffic provided that all preventative
maintenance and care operations were maintained.
a) Warranty does not cover
indentations, scratches or damages caused by negligence, water, erosion,
insects, pets, spiked heeled shoes or shoes in need of repair. Failure
to follow all the manufacturer's specific written installation instructions,
improper maintenance (including the use of detergents, furniture dusting
sprays or any other cleaning and maintenance products), insufficient
protection, misuse or improper alterations of the original manufactured
b) Gloss reduction is not
considered surface wear. The surface wear must not have occurred as
a result of incorrect maintenance or accidents, e.g. scratches, dents,
etc. The surface wear must be readily visible and at least 10% of the
floor surface must be affected.
c) Northwest Bamboo Inc.
cannot warranty fading due to sunlight. As time goes by, normal exposure
to sunlight will slightly change the color of any hardwood floor. Shift
your mats occasionally because they block the sunlight. This coloration
is normal and is not due to manufacturing faults.
d) Gapping, cupping and crowning
will not be warranted as generally these are caused
by acts of nature that usually involves moisture.
e) The final inspection as
to this products quality is the installer's and/or the owners responsibility.
All flooring products should be inspected prior to installation. Carefully
examine flooring for color, grade, finish and general quality before
installation. If any material is not acceptable immediately contact
your authorized dealer and DO NOT INSTALL THE FLOOR, once the strip
has been nailed down, it is deemed acceptable by the installer and/or
owner. This warranty DOES NOT accept claims on already installed material
f) This warranty DOES NOT
cover any incidental expenses including labor costs.
g) The installation is the
responsibility of the installer and client and is not warranted under
f) No warranty applied to
any products sold "AS IS", unpaid products or on site refinished
a) The original purchaser
must notify the manufacturer or their agents in writing within thirty
(30) days of discovering any problem. Claims must also be filed within
the warranty coverage period. A copy of the original invoice or receipt
is required. Claims must include a description of the problem and a
copy of the dealer invoice to establish the date and cost.
b) Northwest Bamboo Inc.
reserves the right to examine the floor in order to determine the appropriate
course of action. No attempt shall be made to refinish, repair or replace
any material prior to the inspection or this will void the warrantee.
Northwest Bamboo Inc. reserves the right to determine what
remedy will be provided whether repair, refinish, or replacement of the